#Frequently Asked Questions

We're here to provide clarity and help ensure that your experience with Wickers D’Lights is as smooth and enlightening as our candles' glow.


Can I track my order?

Yes, you can track your order. If you have an account with us, you can find the tracking information under the 'Orders' section on your account page. Alternatively, you can refer to the confirmation email we sent you, which includes the tracking details. Click here to access your account page.

How long does it take to process and ship an order?

We process and ship orders within 24-48 hours. Please note that this timeframe excludes weekends and holidays.

What happens if my candle arrives damaged?

Answer goIn the unfortunate event that your candle arrives damaged, please contact us immediately. We will assist you in resolving this matter promptly. You can reach out to us through our contact page with your order number and details about the damage.es here...

Can I change my shipping address after placing an order?

You can change your shipping address as long as the order status does not show 'Shipped'. If you need to make a change, please contact us with your order number and the new shipping address as soon as possible.

What are the shipping options available?

We offer various shipping options through USPS, including Ground Advantage, Priority, and Priority Express. You can choose the one that best suits your needs at checkout.

Doyou offer free shipping?

Yes, we offer free shipping on all U.S. orders of $35 or more. This makes it easy and affordable to enjoy our soy candles.


What payment methods do you accept?

We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options for your convenience.

Can I cancel or modify my order?

rders can be canceled or modified within a short window after placing them. Please contact us immediately if you wish to make any changes. Note that once an order is processed, we cannot guarantee modifications or cancellations.

Do you ship internationally?

Currently, we only ship within the United States. We are exploring options to expand our shipping to include international destinations in the future.

Are there any restrictions on the quantity of candles I can order?

Generally, there are no restrictions on the quantity of candles you can order. However, for bulk orders, we recommend contacting us directly to ensure availability and discuss potential discounts or shipping arrangements.

What happens if an item I ordered is out of stock?

In rare cases where an item becomes out of stock after you have placed your order, we will notify you immediately. You'll have the option to wait for the item to be restocked, choose an alternative product, or receive a refund for the out-of-stock item.

Candle Care

How should I burn my soy candle for the first time?

For the first burn, allow the candle to burn until the wax pool reaches the edges of the container. This helps prevent tunneling and ensures an even burn throughout the life of your candle.

How can I make my candle last longer?

To maximize your candle's lifespan, burn it for no more than 4 hours at a time. Trim the wick to 1/4 inch before each use, and keep the candle away from drafts and vibrations.

What should I do with the container once my candle is finished?

Our candle containers can be repurposed or recycled. After the wax is completely burned, clean the container with warm soapy water. It can then be used as a small planter, a holder for knick-knacks, or be recycled according to your local recycling guidelines.

Can I reuse the leftover wax from my candle?

Yes, leftover wax can be reused. You can melt down the remnants and pour them into a new container or use them in a wax melt warmer. However, ensure there's enough wax for a safe burn and avoid mixing different scents unless you're experimenting with new fragrance combinations.

How can I remove spilled wax from surfaces?

To clean spilled wax, let it harden first, then gently scrape it off with a plastic putty knife or a credit card. For residue, apply a warm, soapy cloth or a hairdryer on low heat to soften the wax and wipe it away. Be cautious with delicate surfaces and fabrics, as some methods may not be suitable.

Soy Wax

Why is soy wax considered eco-friendly?

Soy wax is eco-friendly because it's made from soybeans, a renewable and biodegradable resource. Unlike paraffin wax, which is derived from petroleum, soy wax doesn't contribute to the increase of CO2 levels in the atmosphere. Choosing soy wax means supporting a more sustainable and environmentally responsible option.

Does soy wax offer a longer burn time than other waxes?

Yes, soy wax candles have a longer burn time compared to paraffin candles. Soy wax burns slower and cooler, allowing you to enjoy your candle for a longer period. This makes soy wax candles more cost-effective and enjoyable over time.

How does soy wax contribute to cleaner indoor air?

Soy wax contributes to cleaner indoor air by burning cleaner with significantly less soot compared to paraffin wax. This is especially beneficial for households with pets, children, or individuals with allergies, as it minimizes indoor air pollutants and maintains a healthier living environment.

What makes soy wax better for scent throw in candles?

Soy wax is known for its excellent scent throw due to its lower melting point. This allows the wax to release the fragrance naturally and efficiently without requiring excessive heat. As a result, soy candles disperse their fragrance evenly and gently, providing a more pleasant and not overwhelming aroma experience.

Are soy candles non-toxic?

Yes, soy candles are non-toxic. They are made from natural materials and do not release harmful substances when burned. This makes them a safer choice for homes, particularly for families with children and pets.


What types of fragrances are used in your soy candles?

We offer a wide variety of fragrances for our soy candles, ranging from floral and fruity to earthy and spicy. Our selection includes classic favorites as well as unique blends, ensuring there's a scent for every preference and occasion.

Are the fragrances in your candles natural or synthetic?

We use both natural and high-quality synthetic fragrances in our candles. Natural fragrances are derived from essential oils and plant extracts, while synthetic fragrances are carefully crafted to replicate scents that are not easily obtained from nature. All our fragrances are safe, phthalate-free, and chosen for their exceptional quality and compatibility with soy wax.

How do you ensure the safety of the fragrances in your candles?

The safety of our products is a top priority. We carefully select fragrances that meet strict safety standards and are free from harmful chemicals. Our fragrances undergo rigorous testing to ensure they are safe for home use and do not release any toxic substances when burned.

How do you choose new fragrances to add to your collection?

Our new fragrances are chosen based on a combination of factors including current trends, customer feedback, and our own creative inspiration. We regularly explore new scent profiles and combinations, ensuring our collection stays fresh and exciting. We also conduct testing to ensure new fragrances meet our high standards for scent throw and burn quality.